Return Policy

Return & Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help. Please review our return policy below to see if your item qualifies for a return or refund.

1. Eligibility for Returns

We accept returns within 30 days of delivery for most items, provided they meet the following conditions:

  • Item must be unused, unworn, and in its original condition

  • Item must be in its original packaging, with tags (if applicable)

  • You must provide proof of purchase (order number or receipt)

Some items are non-returnable, including:

  • Final sale or clearance items

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., underwear, skincare)

  • Gift cards

  • Customized or personalized products

2. How to Start a Return

To request a return, please contact us at:

📧 Email: [Insert your customer service email]
📦 Include your order number, reason for return, and photos (if applicable)

Once your return request is approved, we will provide detailed instructions, including the return address and any applicable shipping labels.

Please do not send items back without prior authorization.

3. Return Shipping Costs

  • If the return is due to our error (e.g., wrong item, damaged item), we will cover the return shipping cost.

  • If the return is due to a change of mind, incorrect sizing, or buyer error, the customer is responsible for return shipping.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable, unless the return is due to our error.

  • If your return is rejected due to not meeting eligibility, we will notify you and offer to ship the item back at your expense.

5. Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order separately.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery. Be sure to include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

We’ll do our best to resolve the issue with a replacement, refund, or store credit, depending on the situation.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account or credit card statement again.

  2. Contact your payment provider, as processing times may vary.

  3. If you've done the above and still have not received your refund, please contact us.